JTECH Medical will be closed on Friday, April 18th, 2014

JTECH Medical will be closed on Friday, April 18th, 2014 for Good Friday.  Answers to support related questions may be found on our Customer Support Portal. Urgent technical support can be obtained by calling the after hours support line.  Normal business hours will resume on Monday, April 21st, 2014.

Hardware Maintenance Agreements

At JTECH Medical, we put you first. That is why JTECH offers several ways to get the technical support and hardware protection you need for your JTECH System.

YEARLY EVALUATION, CALIBRATION AND REPAIR

Every device under warranty contract receives a free annual calibration and inspection*. Anydeterioration, damage or electrical concern is addressed, repaired and/or replaced. This not onlyprevents the device from having to be repaired unexpectedly, it also keeps it functioning properly withtop-notch capability. The minimum charge for just an evaluation is $90 per device. With the hardwaremaintenance plan these incidentals and preventative measures are covered at no charge. This providesyou with the peace of mind that the devices you own continue to meet JTECH’s high standards ofaccuracy.

TURN AROUND TIME

Standard repair time for a device with an expired warranty is approximately 9 days; 3 days forevaluation, 3 days for payment authorization, and 3 days for repair. Your hardware maintenance contract grants you priority status which means expedited service; your equipment is guaranteed to bethrough the process and back on its way to you in a maximum of 3 days. In other words, turn-aroundtime with Guardian is less than 1/2 of the time it takes for devices not under the Guardian plan.

ELIGIBILITY FOR OUR RENTAL PROGRAM

In the event one of your devices needs to be sent in we can immediately send you a replacement at a discounted rental rate, thus allowing you to avoid periods of time where you are left without instruments crucial to your practice.

24 HOUR DEVICE SUPPORT

Guardian Members requiring support by phone save time with priority call routing and are also eligible for after hours support. We are now available to you for unlimitedtechnical support via phone, fax, email or online chat.

COST OF REPAIR

If you have hardware issues, repairs are free. In the event something can’t be repaired, replacement devices are issued at no cost to you.

HARDWARE MAINTENANCE INCLUDES:

  • Repair service with free parts and labor after any flat fees
  • Replacement coverage if your instruments cannot be repaired
  • Yearly inspection3
  • 5% discount on hardware purchases
  • FREE annual factory calibration3
  • Certificate of calibration

 Please have your Customer Account Number and credit card information ready when you call.

Phone: 800 985-8324 or 801 478-0680 Monday - Friday, 7:30 AM - 5:00 PM Mountain Time. After-hour voice mail messages returned the next business day. Fax: 801 478-0674 Be sure to include your clinic name, account number, phone number and return fax number with your questions.

* Restrictions may apply. Subject to Guardian Hardware Maintenance Terms and Conditions. Freight costs not included.
** No out of pocket cost for any device repair incident under Premier Hardware Maintenance agreements.
*** Includes only the gauge, not the Mobile Lift Platform. † Does not include Hardware Maintenance for IsoTrack Pro™ or OnSite.
‡ A $150 flat fee will be assessed for each device being repaired each repair incident.
§ Early renewal discount does not apply to Standard Hardware Maintenance agreement.