At JTECH Medical, we put you first. That is why JTECH offers several ways to get the technical support and hardware protection you need for your JTECH System.
Every device under warranty contract receives a free annual calibration and inspection*. Any deterioration, damage or electrical concern is addressed, repaired and/or replaced. This not only prevents the device from having to be repaired unexpectedly, it also keeps it functioning properly with top-notch capability. The minimum charge for just an evaluation is $90 per device. With the hardware maintenance plan these incidentals and preventative measures are covered at no charge. This provides you with the peace of mind that the devices you own continue to meet JTECH’s high standards of accuracy.
Standard repair time for a device with an expired warranty is approximately 9 days; 3 days for evaluation, 3 days for payment authorization, and 3 days for repair. Your hardware maintenance contract grants you priority status which means expedited service; your equipment is guaranteed to be through the process and back on its way to you in a maximum of 3 days. In other words, turn-around time with Guardian support it is less than 1/2 the time it takes for devices not under the Guardian plan.
In the event one of your devices needs to be sent in we can immediately send you a replacement at a discounted rental rate, thus allowing you to avoid periods of time where you are left without instruments crucial to your practice.
Guardian Members requiring support by phone save time with priority call routing and are also eligible for after hours support. We are now available to you for unlimited technical support via phone, fax, email or online chat.
If you have hardware issues, repairs are free. In the event something can’t be repaired, replacement devices are issued at no cost to you.
Please have your Customer Account Number and credit card information ready when you call.
Phone: 800 985-8324 or 801 478-0680 Monday - Friday, 7:30 AM - 5:00 PM Mountain Time. After-hour voice mail messages returned the next business day.
Fax: 801 478-0674 Be sure to include your clinic name, account number, phone number and return fax number with your questions.
* Restrictions may apply. Subject to Guardian Hardware Maintenance Terms and Conditions. Freight costs not included.
** No out of pocket cost for any device repair incident under Premier Hardware Maintenance agreements.
*** Includes only the gauge, not the Mobile Lift Platform. † Does not include Hardware Maintenance for IsoTrack Pro™ or OnSite.
‡ A $150 flat fee will be assessed for each device being repaired for each repair incident.
§ Early renewal discount does not apply to Standard Hardware Maintenance agreements.