Software Maintenance Agreements
At JTECH Medical, we put you first. That is why JTECH offers several ways to get the technical support you need for your JTECH System.
JTECH Medical's Guardian Software Maintenance
Our Software Maintenance Plan is the best option to ensure you have technical assistance when you need it and to help keep your software current.
Exclusive Membership Features.
|Updates that can become critical with industry changes
||Unlimited support by phone, fax, email, or chat
||One on one web-based training with certified trainers
|Download the latest Tracker 5 Software Revisions*
||Skip ahead of other callers with priority call routing
||Unlimited access to web-based software tutorials available 24/7
|Access new features online from your testing station
||Exclusive after-hours phone support
||Members only training videos available worldwide
|Install from disc or web-based downloads
||Remote web access to your PC for troubleshooting
|5% discount on Software & Hardware upgrades†
||0% financing on two or three installments
Affordable monthly payment options
Changes in the healthcare industry, insurance carrier requirements and feedback from medical professionals often necessitate critical updates to the Tracker 5 software. Guardian Membership is a cost-effective way to stay up to date and at the cutting edge of physical performance evaluation and documentation by accessing these critical updates. Although Guardian Members can request updates be sent on disc, updates can be downloaded from your support portal directly from your testing station, saving you valuable time.
Guardian Members benefit from JTECH’s continued investment and commitment to technology and product development through unlimited technical support via phone, fax, email or online chat. Guardian Members requiring support by phone save time by skipping ahead of non-member callers with priority call routing and are also eligible for exclusive after hours support. Our expert technical support representatives can even connect to your PC remotely via the internet to troubleshoot problems with you.
Take advantage of exclusive training resources available to Guardian Members to become an expert with the JTECH system. From one on one web-based training with our friendly and knowledgeable staff, to anytime access to online software tutorials that can be reviewed wherever you may be, Guardian Members are uniquely positioned to obtain the training and knowledge necessary to be successful. Clinic consultants are available to Guardian Members to help educate staff when using JTECH devices.
Staying current or reinstating your Guardian Membership is as easy as picking up the phone to discuss your options with a Guardian Membership Specialist. JTECH offers convenient 0% financing as well as monthly payment plans. A Guardian Membership Specialist can help you afford the benefits you need.
Convenient Access JTECH Technical Support is available by phone, fax, email and website.
* Revisions are updates made to the version of software you currently own and are not software upgrades. Shipping not included.
† Discounts cannot be combined with any other promotions offer.
Please have your Customer Account Number ready when you call.
Phone: 800 985-8324 or 801 478-0680 Monday - Friday, 8:00 AM - 5:00 PM Mountain Time. After-hour voice mail messages returned the next business day. Fax: 801 478-0674 Be sure to include your clinic name, account number, phone number and return fax number with your questions.